• +91-9310364086
  • WORKING DAYS Mon - Sun / 9:00 AM - 8:00 PM

What are the terms of return / exchange policy?

1. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

2. To be eligible for a return / exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We may refuse returns where it's obvious that the item has been worn, washed or soiled.

3. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at info@baaqoo.com and we will get back to you. Once confirmed by the Customer Experience Team, new product will be provided and shipped the next day itself after confirmed by our team.

How do the return / exchange process work?

· You can only apply for a Return / exchange by writing us on info@baaqoo.com or contacting our customer support team +91 9310364086. Keep your order details like order id / invoice number ready with you while contacting us for smoother process.

· Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us. We will provide you a 100 rupees coupon instead of the shipping cost.

How do I self ship the products?

· Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

· You can courier the product(s) to the address mentioned below:

Baaqoo Highway Shop, Baaqoo Building, Between Hero Honda Chowk & Indian Oil Petro Pump, Pace City -1, Sector -37, NH-8, Jaipur-Delhi Highway Gurgaon-122001, Haryana

· On receiving the product at the warehouse, our team will get in touch with you for the refund / exchange process and complete the process within 24-48 hours of the product received.

PLEASE NOTE:

1. We request that you email / whats-app us an image of the courier receipt in order for us to track your return order.

2. We request that you do not use Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above

How do I cancel my order?

1. For order cancellation, please email us on info@baaqoo.com within 24 hours with your order details and your order will be cancelled.

2. If your order has already been shipped, we cannot cancel your order then.

3. If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number (+91 9310364086) and we will see if we can work it out for you.

 

What are the terms and conditions for exchange / refund?

· Returns - The product amount will be refunded in your requested account.

· Exchange – The new product will be dispatched within 24-48 hours after your product is received and confirmed by our team.

· Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.

· Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as a new product will be sent as per your convenience.

· Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account as per your convenience.

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